Review: Will the Government’s toll free helpline 14444 for digitalpayments really useful ?

By

As reported by BumbelBee Hub (A popular Indian business blog) The toll free helpline for digital payments is now live. Citizens can call 14444 so that they can get more information on new digital payment methods such as the Unified Payments Interface (UPI), BHIM app, wallets and prepaid cards and debit and credit cards. The helpline was launched in collaboration with the IT and telecom ministry.

The helpline was announced in December following the demonetization of Rs 500 and Rs 1,000 notes.

Review of the 14444 helpline


Following are the key points about the newly launched helpline of the 14444

  • The helpline is made available to all subscribers on all telecom networks.

  • This helpline has a daily limit and allows users to call only thrice to access information.

  • The report added that the cost of the project will be borne by the industry, though it doesn’t specify which industry.

  • No vernacular or regional languages are available as of now and helpline answers only has two languages, English and Hindi.

Calling to 14444


When you call to helpline number 14444, you'll be presented with the option that if you are a merchant or you are a customer. When we tried the helpline to get some information regarding the digital payment methods and it lists the following:

  • Debit cards

  • Credit cards

  • Prepaid cards and wallets

  • UPI

  • USSD payments

we selected as prepaid cards and wallet as an option and tried to fetch information from the helpline cell. But the information was not available and call gets ended with message that it would get back to us.

Then in the next try, the selected option was speaking with the customer care executive. We are going to ask more information about wallets as a option to accept payment for merchant. The reply from the executive was not up to the mark and no clear and specific information was given The executive said that there were many options for wallets and added that they could not recommend a particular service to be used.

On pressing for more information, the executive gave us basic information of the USSD payments and the UPI. The executive also gave basic information on the Aadhaar Enabled Payment System and directed us to find a micro ATM on Google.

Is this service usable ?


Considering the overall experience on the newly launched helpline 14444, the information on the the helpline was basic in nature and not up to the mark. The informaiton database would be enriched after few days and also focused information structure can be provided to the executives thus they can be able to solve the queries from the person with lack of knowledge about digital payments.

Comments

Post a Comment

Popular posts from this blog

IKIO Lighting IPO: Latest GMP, How to Check Allotment Status Online

By
Image
Introduction: The Initial Public Offering (IPO) of IKIO Lighting has created quite a buzz in the investment market. As investors eagerly await the listing of this prominent lighting solutions provider, it becomes crucial to stay updated with the latest information, including the Grey Market Premium (GMP) and the process of checking the allotment status online. In this article, we delve into the key details of the IKIO Lighting IPO and provide a step-by-step guide to help investors track their allotment status effortlessly. IKIO Lighting IPO: IKIO Lighting is a leading player in the lighting solutions industry, catering to a wide range of sectors such as commercial, industrial, and residential. With a diverse portfolio of innovative products and a commitment to energy efficiency, IKIO Lighting has witnessed significant growth in recent years. The company's IPO presents a unique opportunity for investors to become part of its success story. Grey Market Premium (GMP): The Grey Market
Continue Reading »

Expanding Your Business: Unlocking Growth with Website, Software, App Development, and Digital Marketing Services

By
Image
  Introduction: In today's digital age, establishing a strong online presence is crucial for the success and growth of any business. With the right combination of website development, software solutions, app development, and digital marketing services, you can effectively expand your business, reach a wider audience, and boost your revenue. In this article, we will explore the key benefits of these services and how they can contribute to the growth of your business. Website Development: A well-designed and user-friendly website serves as the virtual storefront for your business. It is the first impression that potential customers get of your brand. By investing in professional website development, you can create a visually appealing and functional website that showcases your products or services, engages visitors, and encourages them to take action. A responsive website that works seamlessly across devices is essential for capturing the growing number of mobile users. Software Solu
Continue Reading »

How You Can Increase Your IPO Allotment Chances - IPO Allotment Tips

By
Image
When we see any IPO with 30-40 % premium the common statement is 'I haven't got any of share in-spite of multiple applications',  “ I have not been allotted any shares ”,  “ I haven’t got allotment in multiple applications ”, “ why i am not getting allotment in last five IPO ”. An with this we end up in the situation and mindset that the IPO's are only for the luckiest person in the world and only lucky person get the allotment in high subscription IPOs'. Many times we have situation where for good IPOs in which even people who applied through just 1 application and get the allotment while some applies in multiple numbers but still not getting allotment. This does not mean that the luckier person will get the shares and you may not ! but with the some of the tips and tricks we'll now going to change your this situation and you'll find yourself allotted shares in the IPOs' and that too in high subscribed ipo. Below are It will surely help you to
Continue Reading »